Refund & Return Policy

At ArthArt, every artwork is conceived under our founding creed: "Every Frame Holds Meaning." We do not maintain stockpiles of generic imported posters. When you place an order, our master printmakers calibrate high-precision layered UV printers, inspect premium optical-grade frame acrylic, cut custom architectural moulding, and hand-assemble your piece to showroom standards.

Because of this deeply individual, made-to-order manufacturing process, we do not accept standard returns, remorse cancellations post-production, or subjective exchanges. However, we stand behind the structural integrity and optical fidelity of every frame with absolute accountability.

We understand that ordering fine art online requires trust. If your artwork arrives in any of the following conditions, you are 100% protected by our 7-Day Transit Guarantee:

• Acrylic Fracture or Cracking: Any hairline crack, shatter, or scratch on the optical acrylic shield.
• Structural Frame Damage: Dislodged corner joins, chipped finish, warped framing profiles, or damaged backing board.
• Pigment / Printing Defects: Banding, visible ink blotches, peeling UV curing, or incorrect artwork edition dispatched.
• Faulty Hanging Hardware: Missing or defective D-rings, hanging brackets, or mounting wires.

To initiate a replacement claim, please follow these simple steps within 7 days of delivery:

Pieces created through our Custom Art Studio (where collectors upload personal family photographs, wedding portraits, or custom digital files) are uniquely tailored to the buyer and cannot be re-sold.

• Resolution & Source Quality: Our studio software provides automated image quality indicators upon upload. While our team performs tone restoration, we cannot be held responsible for blurriness, pixelation, or low-resolution artifacts resulting from poor-quality source files provided by the customer.
• Transit Protection: Custom prints are 100% covered under our 7-Day Transit Damage Guarantee. If a custom framed piece is damaged in shipping, we will re-print and assemble a fresh identical frame immediately.

You may cancel your order within 24 hours of placing it by contacting our customer support team.

• Cancellation Protocol: If you change your mind or need to update your order, simply reach out to our customer support team within 24 hours of placing the order. A 100% full refund will be initiated without any cancellation charges.
• Contact Channels: To cancel within 24 hours, contact our support team via WhatsApp Concierge at +91 84608 84864 with your Order ID and contact details.
• After 24 Hours: As our atelier initiates precision UV curing, optical acrylic sizing, and bespoke frame joining after the 24-hour mark, orders cannot be cancelled once custom production has begun.

You have 7 days from the date of delivery to initiate a return.

Once we receive the returned item, we will inspect it and notify you regarding the status of your refund.

If your return is approved, we will process / Credit your refund within 7–10 business days. The refund will be credited back to the original payment method used at purchase.

You have 7 days from the date of delivery to initiate a return. Contact our customer support team via WhatsApp Concierge (+91 84608 84864) with your order ID and item details.

Once we receive the returned item, we will inspect it and notify you regarding the status of your refund. If approved, we will credit your refund within 7–10 business days to your original payment method.

The following scenarios do not qualify for returns or refunds:

• Claims submitted after the 7-day delivery window has expired.
• Damage resulting from improper customer handling, wall-dropping during DIY installation, or cleaning with abrasive chemical solvents (e.g., acetone, bleach).
• Slight natural variances in wood grain textures on oak frame mouldings or ambient lighting variations between backlit phone screens and physical museum walls.
• Incorrect dimensions chosen by the customer where the item delivered matches the exact specifications ordered.